Starbucks

Reviews

• Paul P.

  star star star star star 8 June 2026

  My go to starbucks.  this really gets a yelp review because
  
  1) the staff is fast and friendly
  2) they actually care and will remember your order, if you are a frequent customer
  3) there are places to sit and plenty of bar space
  
  really a big fan here -

• Jacky C.

  star star star star star_border 23 May 2026

  One of the nicest Starbucks I've been to in my life. Mainly the interior design is phenomenal with the wooden furnitures and it's not even a Reserve location. What makes it more enjoyable is that the tables are kempt and spotless and the service is just fantastic. Wished more locations were like this.

• Jacqueline B.

  star star star star star_border 14 May 2026

  I work across the street and actually HAVE a Starbucks in my building, but I like this one for the sprawling, open space. (the one in 100 S. Wacker is Sooo small). Because of construction, we have to go upstairs, so that's an extra  minute or 2 to my commute. It is more scenic than the ground floor. I would love to go and relax in the chair or on a sofa if I were just in the area not at work. When they finish building the shopping mall in SEARS Tower, they will need 2 (TWO) Starbucks, one for workers, one for shoppers. Word of warning, folks.
  
  The only thing I didn't like today is a requested a sandwich with no meat (in advance on the app) and there was meat! I'm not a vegetarian but that was a little startling/disappointing.

• Lena M.

  star star_border star_border star_border star_border 14 May 2026

  I need to stop coming here because every time I leave upset for having paid a premium for coffee and leaving disappointed every single time. There is no other decent coffee in the Sears/Willis Tower (please not try mentioning the coffee bar on the 33rd floor because it's not good and overpriced).
  
  I thought it was the cashiers only that are terrible at listening or providing any kind of answers to basic questions (can you show me where this is on the app? None of them know the app btw. Can you not put less coffee because you're adding whipped cream?). It is the staff (baristas) actually making the coffee. I ordered the other day a venti, cold foam and half of the cup was empty. I've asked for things like an extra shot of espresso (that I pay for) and they are forgotten - consistently.  I'm not even taking issue with how often you order a pastry or food and you have to remind staff to give it to you. This has been an ongoing frustration since our team moved to this office in October. I have limited the number of times that I actually come to the Willis Tower Starbucks to avoid annoyance but some days it's the only option. I have sent tweets tagging this location as well as Starbucks and have yet to hear anything back in terms of, "We are sorry. We are trying to make improvements with our staff, properly train them"
  
  Please look at my photos today's  $5.52 venti mocha LIGHT whip. It's not a full 20oz venti. And look at my venti macchiato with cold foam from the other day more than $7?!?  Please Starbucks take accountability for all of your locations I understand this is one of the busy locations  but they don't manage the  traffic well enough nor produce a quality product.  #Starbucks #willistowerSbux

• Jacqueline F.

  star star star star star_border 13 May 2026

  Not an avid fan of coffee per say but sometimes I succumb to my sweet tooth and venture out to this Starbucks location for a frappucino.
  
  Love this place because regardless of how long the line is, the service is really super fast!  So fast that once I get to the register, I haven't even made my mind up yet as to what I want.  Also it doesn't help that I don't know what sizes venti, tall and grande are.  
  
  Anyways, the coffee concoctions never disappoint and always do the trick for the extra "pick me up" kick towards the end of a work day.  The people that work here are quick and don't mess around with your order.
  
  Also, plenty of places to sit and lounge around here if you have time to enjoy your drink.  Its located inside the Sears, err Willis Tower, so also a good people watching spot during the work days.